Frequently Asked Questions - FAQ
Can I return and exchange products that don’t fit?We are an online company and we understand that it’s not always possible to get the perfect size the first time around. We do accept sizing exchanges but we have a few guidelines:
1) An exchange request must be sent to us within 14 working days. If the request for exchange is not made within 14 working days then the right of return and exchange will not recognized. All tags should be attached to items in the original packaging and the items should be in the original sale condition.
2) If a return and exchange is approved, the items to be returned must be sent within 14 working days along with tracking information. All shipping and handling fees for return and exchange are not refundable.
What Can I Do About Defective and Incorrect Items?
Any defective or incorrect items must be reported to us within 14 working days of delivery. By defective we mean items which have stains or blemishes caused during the manufacturing or packaging process. Defective items also include sewing or manufacturing flaws, missing or broken clips, fasteners, etc.
By incorrect we mean items of incorrect size not specified in the original order.
We will replace the defective and incorrect items at no additional cost. If the defective or incorrect items are out of stock or no longer available we may credit your purchase for a refund.
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Do I need to set up an account to place an order?
No - an account is optional, however we suggest you create an account because it will make your checkout the next time much faster!
Which countries do you ship to?
We ship mostly to the United Kingdom, the United States and Canada but we can ship almost anywhere in the world.
What guarantee do I have that I will receive my order?
We guarantee you will receive your order in a brand new condition or your money back. We will 100% refund you if you have not received your product.
How soon can I get my order and how much will it cost?
We try to deliver within a few business days. Please provide an address where you will be physically present during business hours to ensure no delays.
When the package is received, what does “value” mean on the custom’s declaration attached to the delivery package?
“Value” on the custom’s declaration of a package represents liability estimate of cost of materials. Usually the valuation is set at a low minimum by the manufacturer for the purpose of smooth customs clearance. If there are any defects or disputes regarding any of our products we will be liable for replacement of the products or the return of funds for the full amount displayed on our website.
Shipping and Delivery Time?
Delivery is between 11 days to 50 days. Everything depends on customs and postal services of each country the package goes through.